Operational AssessmentsStrategic support to grow your company
Operational assessments are the ideal starting point for any company looking to achieve their profitability and growth goals. We work to create a strategic plan that includes increasing sales, retaining customers, and improving delivery of your services and products. We find ways to improve your profitability.
The Benefits of Using CRA
CRA has over a decade of experience, helping businesses lower costs, while improving revenue. We cover all areas of your business, including general strategy, sales, marketing, and operations. We also assess whether any areas of the business should be outsourced.
Sales & Marketing
We assess your current sales and marketing across three main areas: technology, processes, and people. We examine how your company compares to your competition. Our assessment includes recommendations on how to improve your sales and marketing teams.
Operations
We assess your operational processes and identify ways to lower costs through outsourcing. We can identify, qualify, and negotiate with potential suppliers that can take over current processes at a lower cost. Our assessment also provides recommendations on how to reduce or eliminate redundant processes or wasted efforts.
Customer Service
We assess customer satisfaction metrics, response time, call interaction and quality. We review training materials and call-handling policies and provide recommendations on how to increase customer satisfaction scores. We ensure that you have proper tracking systems in place to collect and store customer data for later use.
WORK PROCESS
How We Work
Assess Current Processes and Operations
Determine business processes; market positioning; identify new revenue opportunities.
Recommendations for Improvement
Provide multiple options and multi-year plan to achieve growth goals and targets.
Implement Approved Changes
Work with your staff to properly train on new processes and procedures.
Monitor Results
Continually review operational metrics for areas of continued improvement.
What We Deliver:
Scalable Services
Our flexible business model allows you to define the scope of work. We can complete an assessment of the entire business or specific areas.
Market Intelligence
We examine your business model and sales strategies to determine if there are new industries you could expand into or alternative pricing models to leverage.
Dedicated Team
Each project has a dedicated team committed to growing your business with you
